PROFECO / NOM-247
PROFECO win — broken delivery promise
Unit promised 'fully furnished and ready to rent' delivered empty. PROFECO ordered developer to furnish to spec or refund.
Recovered
$32K
Duration
7 months
Outcome
Favorable settlement
What the client was facing.
Client's contract specified 'fully furnished, designer-curated, ready to rent' as part of a $480K turnkey purchase. Unit was delivered empty. Developer claimed furnishing was 'optional' — contradicted by the marketing brochure and contract language.
The strategy we deployed.
PROFECO complaint citing breach of express warranty under LFPC, with marketing material as exhibit A. Quantified damages at the cost of equivalent furnishings plus lost rental income for the delay period.
How it ended.
Settlement: developer paid $32,000 USD covering the cost of equivalent furnishings plus 4 months of lost rental income. Buyer furnished the unit themselves to higher quality and rented it within 30 days.
Your situation deserves the same rigor.
Every case is different, but the methodology holds: strategic pressure, credible escalation, recovery.