Developer dispute
Cross-border buyer vs. Riviera Maya developer
Developer delivered two years late with structural defects. Recovered deposit, damages, and lost rental income through PROFECO conciliation.
Recovered
$380K
Duration
14 months
Outcome
Favorable settlement
What the client was facing.
Our client purchased a beachfront condominium pre-construction in 2022 with a contractual delivery date of December 2023. Delivery slipped repeatedly, the developer ignored every communication, and when the unit was finally turned over in late 2024 it had material structural defects that made it unsafe to inhabit. The buyer had paid 70% of the purchase price.
The strategy we deployed.
We filed a formal queja with PROFECO under NOM-247-SE-2021 citing late delivery, undisclosed structural deficiencies, and breach of marketing representations. We secured an admissible photographic and engineering record before the developer could remediate, and used the threat of arbitration plus a parallel demand letter to compress the negotiation window.
How it ended.
Negotiated settlement returned the full deposit plus a damages component covering documented lost rental income for the delay period, plus structural remediation by an independent contractor of our client's choosing. Settlement signed and disbursed within 14 months of engagement.
Your situation deserves the same rigor.
Every case is different, but the methodology holds: strategic pressure, credible escalation, recovery.